Returns

 

RETURNS POLICY

Item(s) must be unworn, in original sale condition with tags attached and not purchased on sale to be considered eligible for exchange, refund or store credit. If your item(s) do not meet these requirements, Maive & Bo reserves the right to refuse a refund, exchange or store credit.

If you're returning an item(s) from an Australian address, you can organise it online by clicking on the following link: https://return.auspost.com.au/MAIVE_AND_BO

If you're returning an item from an address outside of Australia, you must first contact orders@maiveandbo before sending your item(s) to 8/62 Bishop Street in Kelvin Grove QLD 4059 AUSTRALIA.

  • We will happily exchange, refund or issue a store credit within 30 days of purchase.
  • Returns will be processed twice a week, on Tuesdays and Thursdays
  • Return Postage will not be covered by Maive & Bo. 
  • First exchange item: Once your item is received by Maive & Bo, Maive & Bo will cover the postage cost to send your new item to you
  • Further exchange item(s) will incur an additional flat $10 fee
  • The item must be unworn, in original sale condition with tags attached and not purchased on sale to be considered eligible for exchange, refund or store credit. If your items do not meet these requirements, Maive & Bo reserves the right to refuse a refund, exchange or store credit.
  • Swimsuits must have all hygienic stickers still attached to the garment. We recommend trying on the garment with underwear immediately after receiving. We will not accept any swimwear for returns without the hygienic sticker attached. 
  • Purchases made through Afterpay are not eligible for refund but can receive an exchange or store credit. 
  • We are unable to exchange, refund or provide store credit for sale items purchased online at any time. 

INTERNATIONAL RETURNS

International returns: international purchases are not available for exchange. Should you be unhappy with your purchase, you can return the item to our Australian address for a refund of the cost of the dress only. Maive & Bo will not be held responsible for return shipping to Australia.  

FAULTY / INCORRECT ITEMS

    If the product is deemed faulty or the incorrect product has been sent out, Maive & Bo will refund the full amount (excluding original shipping) and/or exchange, replace or offer a store credit upon receipt/confirmation of the faulty goods.                                    

    FOR ALL RETURNS / CUSTOMER SERVICE ENQUIRIES

    Please email: orders@maiveandbo.com 
     
    Please provide your order number, name and the details of your exchange or refund request. 
     
    We kindly ask when returning a garment to fold back into plastic slip for return postage and the care of garment. Please do not try on garments with strong perfumes. Thank you.