Shipping & Returns

SHIPPING & RETURNS:

Fast Postage within Australia:

Orders over $150 are eligible for FREE fast shipping within Australia.

All orders are shipped using Australia Post and incur a flat $10 postage and handling fee. Orders placed before 7am weekdays will be processed and generally shipped the same business day.

Delivery Times are 1-2 days to Capital Cities and 1-4 days for Regional Areas within Australia. Please be aware that deliveries my be delayed due to public holidays, natural disasters and other unforeseen events. 

To guarantee delivery we recommend sending the order to your office or somewhere where someone will be present to receive it between 9am-5pm. If no-one is at at your delivery address to receive your order, a card will be left and your order will be sent to the nearest post office where you will need to sign to pick up.

We must have correct and complete addresses, including a company name where possible and at least one contact telephone number.

International:

Currently Maive & Bo Australia only ship domestically and to New Zealand. All other international customers should refer to the Maive & Bo USA website www.maiveandbo.com which is located in Michigan, United States. 

Maive & Bo ship directly to New Zealand for a flat rate of $15. Delivery to New Zealand can take between 2-5 working days.

All international orders are shipped with Australia Post. Tracking is available for your parcel. A tracking number will be emailed once your order has been despatched. We also encourage you to include a phone number on your order should we need to contact you about your delivery.

* Postal charge may not include possible taxes and duties which could be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. Please note, if you do not respond to correspondence with customs your parcel may be delayed. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details

International returns: international purchases are not available for exchange. Should you be unhappy with your purchase, you can return the item to our Australian address for a refund of the cost of the dress only. Maive & Bo will not be held responsible for return shipping to Australia.  

RETURN POLICY

We will happily exchange or refund items and you will only be responsible for the re-postage. The item must be unworn to be considered eligible for exchange or refund. 

Purchases made through Afterpay are not eligible for refund but can receive an exchange or store credit. Sale items are not eligible for refund, exchange or store credit.

Swimsuits must have all hygienic stickers still attached to the garment. We recommend trying on the garment with underwear immediately after receiving.

  • Please email orders@maiveandbo.com with your order number and the details of your exchange or refund.
  • Send your item to the following address: Maive & Bo Returns 8/62 Bishop Street Kelvin Grove 4059 QLD

Occasionally, we may have sold out of your requested item in which case we will contact you directly. 

SALE ITEMS

Unfortunately we are unable to exchange, refund or provide store credit for sale items purchased online at any time. 

AFTERPAY

Purchases made using afterpay are not eligible for a refund however we will happily exchange or issue a store credit. 

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